On The Sims 2 Forum BBS Maxoid Violet has posted to ask us for help to research/Resolve SecuROM Issues. I will copy here what was posted.

This is a message from the Senior Director of Support here at EA. He's put together a plan to better help us figure out these SecuROM issues. If you're interested in helping, please check out what he has to say!
~Violet
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Greetings Sims fans!

We have been tracking the SecuROM issues customers are reporting very closely. We are taking this issue seriously and are working with the Sims development team and Sony to understand the details of any problems you may be seeing. We have seen much more activity on the community forums over this issue than in our actual Customer Support queues and are having trouble finding more than a handful customers that are actually having conflicts that we cannot resolve. We have identified a few specific CD/DVD Drives that have conflicts with SecuROM. For most of those specific drives we have a solution that resolves the problems.

Given the community concern about other potential issues with SecuROM, we are asking for any customers that are experiencing issues to work directly with a special CS team that we have put together to address your concerns.

We have temporarily created a special email group for this issue: BVresearch@ea.com. Details on how to use this email group and what data we need from you can be found here:

http://easims.custhelp.com/cgi-bin/easims.cfg/php/enduser/olh_adp.php?p_faqid=18254

All other customer support issues should continue to be submitted via the phone number in the back of the manual or http://easims.custhelp.com for resolution. Please note that we will disable the BV Research email group in a few days once we gather enough data so please get us your report as soon as you can if you’d like to help. Any issues submitted to this special email group may not receive a direct response unless more information is needed as we are currently in a research phase for the issues you are reporting.

I would like to thank those members of the Sims community that are already working with us. I would also like to thank in advance those that are willing to provide the information we are looking for that might help us lead to a final resolution. We remain committed to resolving these issues and look forward to hearing from you.

Boyd “DraconisRex” Beasley
Sr. Director, Customer Support
Electronic Arts, Inc.

http://bbs.thesims2.ea.com/community/bbs/messages.php?threadID=6fc9b39c5a0c0d324d7fa7ab307873a4&directoryID=211&startRow=1&hideFramework=true&openItemID=item.211,root.1,item.61,item.104,item.41,item.127,item.23