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1  The Pirate Ship / ARR! / Maxoid Sam on: 2007 October 03, 18:30:27
Quote
From my experience as a customer service representative, I can say that the right response to the situation (with dignity and respect for the customers feelings) would be:
"I apologize for the inconvenience you are suffering through. I understand that there are a lot of problems/bugs going on with the game. We are currently trying to work through these problems to better serve our customers. I would like to thank you for pointing this out to us, we'll be on it as soon as possible."

At my job we have a 4 step program called L.A.S.T.
Listen
Apologize
Satisfy
Thank


This is a wonderful strategy for any CSR. I work in customer support also, and they drill into everyone's head to be NICE, and always remember the problem the customer is having may not seem like a big deal to you, but to them it is a HUGE deal.

I could not imagine acting the way this guy does, and still be working here. It's the tester's job to produce a program that is as workable, and bug free as possible. It seems like they are creating the program, then just shipping it out, and skipping any sort of testing. Outrageous.

This is the ultimate of what makes me angry, since I work in a field like this I can understand getting frustrated with everyone complaining about the program you produce, but if your program has SERIOUS PROBLEMS you fix them, you don't just brush them off and try to turn away customers.

Ugh. I should probably stop now. But he comes off SO arrogant and rude. Then again, it may not even be him, like seapup said.
2  The Pirate Ship / ARR! / what about frikin TS Hen ? on: 2007 September 26, 12:21:22
Quote from: "Captain Feathersword"
Quote from: "shinyfairylights"
Well...I don't want chickens badly enough to brave the SimSlice site.  Tongue Besides, chickens just lay eggs, poop a lot, and attack people. Well...the chickens I've been around anyways.

Have you forgotten where you are? The chickens are in the booty.


*smacks forehead* Jesus, I am an utter moron. I guess my excuse is...it was Tuesday?! Thanks for reminding me of where I was exactly.  Cheesy
3  The Pirate Ship / ARR! / what about frikin TS Hen ? on: 2007 September 25, 23:26:51
Quote from: "Captain Feathersword"
Quote from: "shinyfairylights"
Raising chickens in the game? That would be...kind of weird.

Dammit, now I'm all excited and I want a ranch/farm in my game.

PS-Chickens totally ran through my head when I saw the title of this post.

If you're prepared to chance the shit that is SimSlice, they have chickens you can raise.


Well...I don't want chickens badly enough to brave the SimSlice site.  Tongue Besides, chickens just lay eggs, poop a lot, and attack people. Well...the chickens I've been around anyways.
4  The Pirate Ship / ARR! / what about frikin TS Hen ? on: 2007 September 25, 19:49:01
Raising chickens in the game? That would be...kind of weird.

Dammit, now I'm all excited and I want a ranch/farm in my game.

PS-Chickens totally ran through my head when I saw the title of this post.
5  The Pirate Ship / ARR! / Offical Site Interviews Windkeeper on: 2007 September 25, 19:39:33
From what I remember, she actually started working at EA right after the 'Sims Played By' campaign.

Yeah, looking at her Sims page, it says she started working there a while ago in her bio.
6  The Pirate Ship / ARR! / OMFG!!!!EINZ!!! RoseSims is being soooo nice!! on: 2007 September 20, 13:05:06
This whole thing Rose is doing just screams to me "I THINK U R ALL SO DUMZ LOL GIMME UR MONIEZ", but I would think to anyone going there they would be like "Uh? I already bought these hairs?"

Then again, this is the internets, so I don't know why I have such high hopes  :?
7  The Pirate Ship / ARR! / OMFG!!!!EINZ!!! RoseSims is being soooo nice!! on: 2007 September 19, 22:40:33
Quote from: "RenegadeSims"
I think it's sad, because people don't know that there are some great people here and at SFV that fix broken hair for free.  And I think that people who don't know about the alternatives, might see this as some kind of "deal".  


Agreed. I personally think that others who fix these broken hairs, like you, do a better job than the original meshers, like Rose and Peggy. Hopefully not a lot of people buy into it. I wonder why she decided to fix her old meshes? Probably because she saw others fixing them and doing a better job than she did?
8  The Pirate Ship / ARR! / OMFG!!!!EINZ!!! RoseSims is being soooo nice!! on: 2007 September 19, 22:27:50
Are you serious? Is anyone that stupid to actually charge again for hairs they've already sold to people?

Oh god. I just looked. You are right- she is selling six FIXED hairs.

This..really. I don't know what to say. Amazing she admits to them being messed up to begin with, but she'll charge them AGAIN for it?
9  The Pirate Ship / ARR! / My Story as an Artist on TSR & The Inside Machinations on: 2007 September 19, 16:18:56
I'm very sorry this happened to you, netseeker. I am glad that you are standing up for yourself, instead of backing down on this. That says a lot about you (in a good way!), and it was very smart to keep the evidence! I can't say I would have done the same, if I am upset I don't think about that sort of thing. WTG!
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